The Alternative Graduation Rental
FAQ
RETURNS
RETURNS
Please be sure when ordering to double check that everything (i.e. sizes, colors) are correct. However, we understand mistakes happen and when they do: hakuna matata.
Unopened and unused purchased regalia may be returned within 2 weeks of purchase date. Simply ship the products back to us and a full refund (minus 15% restocking fee) will be given within 3 weeks of receiving the package.
If anything is our fault, we shall offer a full refund and pay for shipping. No one likes mistakes...and neither do we!
SHIPPING AND REFUNDS
Refunds may take up to 4 weeks once you send your product (shipping, processing, and bank refunding your account).
Currently, we only ship within the 48 continental states.
For returns, please send to:
Cappe Diem
1450 Sandpebble Dr.
Wheeling, IL 60090
EXCHANGE
If you ordered the wrong size (doh!), we can help with exchanges if we have them in stock. However, since they come customized, there is a possibility we won't have them in stock.
To exchange, please contact us within 2 weeks of purchase date explaining the situation, and we will check whether we have it in stock.
Buyer pays shipping + $25 restocking fee (to ship new gowns and inventory old gown).
CONTACT
PHONE: 224-829-1554
E-MAIL: CappeDiemUSA@gmail.com